BPO Team Leader - Sales & Coaching (Cebu, On-site)

Stark Asia Solutions Inc.; Cebu City; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

Performance Bonus

Incentives

Life Insurance

HMO

Job summary

A leading business solutions provider is seeking a Team Lead to join their Cebu City office. This full-time position requires 2-4 years of experience in a team lead capacity and a strong background in billing accounts. The Team Lead will manage a team, ensuring effective client communication and performance management. Candidates should possess key account management skills and a dedication to maintaining high performance in a dynamic environment.

Qualifications

• At least 2-4 years experience as a Team Lead.
• Must have experience in billing accounts.

Responsibilities

• Serve as the primary point of contact for clients.
• Provide accurate and timely daily performance reports.
• Lead, manage, and motivate a team of agents.
• Coach and develop team members on sales strategies.
• Monitor individual and team performance.
• Conduct coaching sessions and performance reviews.
• Demonstrate strong sales skills and professionalism.
• Ensure adherence to company policies and client expectations.
• Foster a high-performance team environment.

Skills

Key Account Management

Team Leadership

Sales Skills

Professional Communication

Education

At least College level

Job description

A leading business solutions provider is seeking a Team Lead to join their Cebu City office. This full-time position requires 2-4 years of experience in a team lead capacity and a strong background in billing accounts. The Team Lead will manage a team, ensuring effective client communication and performance management. Candidates should possess key account management skills and a dedication to maintaining high performance in a dynamic environment.