Japanese BPO Ops Supervisor Lead 15-Agent Team

TASQ Staffing Solutions; Quezon City; Presencial; PHP 334.800 - 558.000; Jornada completa

Descripción de la vacante

A staffing solutions company is seeking a Japanese Operations Supervisor in Quezon City. This role involves supervising 15 bilingual agents, ensuring high-quality service, and developing operational procedures. Candidates should be proficient in Japanese and have at least 1 year of leadership experience. The position requires support in customer interactions and a commitment to workplace communication. Work schedule is Monday to Friday, 8 AM to 5 PM with minimal overtime.

Formación

• Proficient in the Japanese language.
• At least 1 year of experience in a team leader role.
• Willingness to work in Eastwood, Quezon City.

Responsabilidades

• Supervise a team of 15 bilingual agents.
• Assist in developing and improving operational procedures.
• Coach, motivate, reward, counsel, and handle disciplinary actions.
• Deliver high-quality service to internal and external customers.
• Support agents in customer interactions that require special attention.
• Facilitate open communication among agents, supervisors, and management.

Conocimientos

Proficient in the Japanese language

Team leadership

Descripción del empleo

About the job Japanese BPO Operations Supervisor

TASQ is looking to hire a Japanese Operations Supervisor for a position in Quezon City. The initial pre-screening interview will be conducted via phone.

**Position Overview: Japanese Operations Supervisor (Eastwood)**

- **Work Schedule:** Monday to Friday, from 8 AM to 5 PM, with minimal overtime of 30 minutes to 1 hour depending on business demands.

**Responsibilities:**

- Supervise a team of 15 bilingual agents.

- Assist in developing and improving operational procedures.

- Coach, motivate, reward, counsel, and handle disciplinary actions as necessary.

- Deliver high-quality service to both internal and external customers, both online and offline.

- Support agents in customer interactions that require special attention and take customer calls as needed.

- Facilitate open communication among agents, supervisors, and management.

**Requirements:**

- Proficient in the Japanese language.

- At least 1 year of experience in a team leader role.

- Willingness to work in Eastwood, Quezon City.

**Preferred Qualifications:**

- Experience as a Team Leader in the BPO industry.