Japanese BPO Ops Supervisor Lead 15-Agent Team

TASQ Staffing Solutions; Quezon City; On-site; PHP 334,800 - 558,000; Full time

Job summary

A staffing solutions company is seeking a Japanese Operations Supervisor in Quezon City. This role involves supervising 15 bilingual agents, ensuring high-quality service, and developing operational procedures. Candidates should be proficient in Japanese and have at least 1 year of leadership experience. The position requires support in customer interactions and a commitment to workplace communication. Work schedule is Monday to Friday, 8 AM to 5 PM with minimal overtime.

Qualifications

• Proficient in the Japanese language.
• At least 1 year of experience in a team leader role.
• Willingness to work in Eastwood, Quezon City.

Responsibilities

• Supervise a team of 15 bilingual agents.
• Assist in developing and improving operational procedures.
• Coach, motivate, reward, counsel, and handle disciplinary actions.
• Deliver high-quality service to internal and external customers.
• Support agents in customer interactions that require special attention.
• Facilitate open communication among agents, supervisors, and management.

Skills

Proficient in the Japanese language

Team leadership

Job description

A staffing solutions company is seeking a Japanese Operations Supervisor in Quezon City. This role involves supervising 15 bilingual agents, ensuring high-quality service, and developing operational procedures. Candidates should be proficient in Japanese and have at least 1 year of leadership experience. The position requires support in customer interactions and a commitment to workplace communication. Work schedule is Monday to Friday, 8 AM to 5 PM with minimal overtime.