BPO Operations Leader: Billing & KPI Coach (Cebu)

Stark Asia Solutions Inc.; Cebu City; On-site; PHP 457,002 - 547,398; Full time

Benefits offered by this job

Up to ₱45,000 Salary Package

HMO with 1 free dependent

Life Insurance upon onboarding

Job summary

A leading BPO company in Cebu City is hiring a Team Lead to manage daily operations and improve team performance. Candidates should have 2–4 years of BPO experience, strong leadership skills, and the ability to produce performance reports. Responsibilities include coaching team members, monitoring KPIs, and ensuring customer satisfaction. The role offers a competitive salary package and comprehensive health benefits. Start ASAP in an on-site position with a shifting schedule.

Qualifications

• 2–4 years Team Lead experience in BPO required.
• Ability to communicate directly with clients and provide daily performance reports.
• Strong coaching and leadership skills, able to lead by example.

Responsibilities

• Manage day-to-day team operations and ensure KPI targets are met.
• Monitor performance, provide coaching, and conduct regular feedback sessions.
• Prepare and present daily/weekly reports to clients and stakeholders.
• Handle escalations and ensure timely resolution of customer concerns.
• Drive team engagement, productivity, and continuous improvement initiatives.

Skills

Customer Service

Leadership

Organizational Skills

People Skills

Call Centre

Education

College Level

Job description

A leading BPO company in Cebu City is hiring a Team Lead to manage daily operations and improve team performance. Candidates should have 2–4 years of BPO experience, strong leadership skills, and the ability to produce performance reports. Responsibilities include coaching team members, monitoring KPIs, and ensuring customer satisfaction. The role offers a competitive salary package and comprehensive health benefits. Start ASAP in an on-site position with a shifting schedule.