Japanese-English Bilingual BPO Manager

Upsell Technologies Philippines, Inc.; Cebu City; On-site; PHP 446,400 - 669,600; Full time

Job summary

A BPO service provider is seeking a Japanese-English Bilingual Manager in Cebu City. In this role, you will oversee bilingual operations, manage client relationships, and lead a team to ensure efficient service delivery. Candidates should have native fluency in both languages, with a proven background in BPO management and leadership. The position offers opportunities for career growth and development in a dynamic environment.

Qualifications

• Native-level fluency in Japanese and English preferred.
• Minimum 2-3 years of BPO experience in supervisory or leadership roles.
• Proven ability to lead teams and resolve conflicts.

Responsibilities

• Lead communications between Japanese clients and internal teams.
• Ensure professional Japanese-English translation and interpretation.
• Supervise, mentor, and guide bilingual staff.

Skills

Client-focused mindset

Strong organizational skills

Multitasking abilities

Excellent communication skills

Tools

BPO tools and platforms

Job description

Job Description

We are looking for a Japanese-English Bilingual Manager with strong BPO experience and proven leadership skills. The role involves overseeing bilingual operations, managing client relationships, and leading a team to ensure efficient service delivery. Fluency in Japanese and English is preferred to coordinate with clients effectively.

Exception: Non-Japanese speakers with solid BPO management experience and a strong track record in client acquisition and retention are welcome to apply.

Key Responsibilities:

• Lead and oversee all communications between Japanese clients and internal teams within a BPO environment.
• Ensure seamless coordination and understanding across teams through accurate, professional-level Japanese-English translation and interpretation.
• Serve as the primary point of contact for Japanese clients, proactively addressing their concerns and maintaining high service standards.
• Supervise, mentor, and guide bilingual staff, particularly those handling client-facing roles, to uphold performance and service quality.
• Collaborate with operations managers and department heads to align internal processes with Japanese client expectations.
• Support the training and development of new and current bilingual staff, ensuring cultural and professional standards are met.
• Monitor team productivity, provide feedback, and help implement best practices within a fast-paced BPO setting.
• Promote culturally appropriate communication, both internally and externally, to ensure smooth client relationships.
• Native-level fluency in Japanese and English (reading, writing, and speaking) is highly preferred.
• Candidates born and raised in Japan or with equivalent cultural fluency are highly preferred.
• Minimum 2–3 years of experience in a BPO setting is strongly preferred, particularly in client-facing, supervisory, or leadership roles.
• Proven ability to lead teams, resolve conflicts, and drive results in a service-oriented environment.
• Excellent communication and interpersonal skills, with a client-focused mindset.
• Strong organizational and multitasking abilities; able to thrive under pressure and tight deadlines.
• Familiarity with BPO tools and platforms (CRMs, ticketing systems, internal dashboards) is an advantage.

Qualifications

• Native-level fluency in Japanese and English (reading, writing, and speaking) is highly preferred.
• Candidates born and raised in Japan or with equivalent cultural fluency are highly preferred.
• Minimum 2–3 years of experience in a BPO setting with client-facing, supervisory, or leadership roles is preferred.
• Proven ability to lead teams, resolve conflicts, and drive results in a service-oriented environment.
• Excellent communication and interpersonal skills, with a client-focused mindset.
• Strong organizational and multitasking abilities; able to thrive under pressure and tight deadlines.
• Familiarity with BPO tools and platforms (CRMs, ticketing systems, internal dashboards) is an advantage.

Working Location

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