Japanese Bilingual Tech Support Specialist

RSD Human Resource Management Consultancy; Taguig; On-site; PHP 334,800 - 446,400; Full time

Job summary

A human resource consultancy is seeking a Japanese Bilingual Technical Support Representative to provide first-level technical assistance to Japanese-speaking customers. Responsibilities include troubleshooting issues via phone, email, or chat, and ensuring high customer satisfaction. Ideal candidates should have solid communication skills, relevant technical support experience, and fluency in both Japanese and English. This role offers a dynamic environment with shifting schedules, focusing on delivering excellent customer experiences.

Qualifications

• Fluent in both spoken and written Japanese and English is required.
• Must have at least 1 year of Technical Support Representative or IT Helpdesk experience.
• Good communication and customer service skills are essential.

Responsibilities

• Provide technical support to Japanese-speaking customers via phone, email, or chat.
• Diagnose and resolve hardware, software, network, or application issues.
• Accurately document customer interactions, issues, and resolutions.

Skills

Fluent in Japanese

Fluent in English

Good communication skills

Customer service skills

Education

At least 2nd year college completed

Job description

A human resource consultancy is seeking a Japanese Bilingual Technical Support Representative to provide first-level technical assistance to Japanese-speaking customers. Responsibilities include troubleshooting issues via phone, email, or chat, and ensuring high customer satisfaction. Ideal candidates should have solid communication skills, relevant technical support experience, and fluency in both Japanese and English. This role offers a dynamic environment with shifting schedules, focusing on delivering excellent customer experiences.