Japanese Bilingual Customer Experience Specialist

HCL Technologies Philippines Inc; Taguig; On-site; PHP 290,000 - 469,000; Full time

Job summary

HCL Technologies Philippines Inc is seeking a Japanese bilingual customer service representative to handle inbound inquiries, resolve complaints, and guide customers through available services using standard scripts. The role emphasizes clear communication and rapid problem-solving in a dynamic, multicultural environment.

Candidates should be fluent in Japanese (N1) and English, proficient with Microsoft Office, and capable of multitasking while maintaining high ethical standards and strong

Qualifications

• Fluent in Japanese, written & verbal (N1).
• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Excellent communication skills, both verbal and written.
• Excellent interpersonal skills and professional demeanor.
• Commitment to high ethical standards and a diverse workplace.
• Thrives in a fast-paced, community environment.
• Ability to view situations from multiple points of view.
• Persuasive with details and facts.
• Comfortable working in a diverse environment.
• Strong organizational, time management and follow-up skills; ability to multitask.
• Ability to assess issues for swift resolution.
• Strong business acumen; knowledge of different market segments.
• Excellent customer service, interpersonal and communications skills – fluent in English.
• Ability to build and maintain relationships.
• Knowledge of Originations processes and procedures.

Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gathers information, researches/resolves inquiries and logs customer calls.
• Communicates appropriate options for resolution in a timely manner.
• Informs customers about services available and assesses customer needs.

Skills

Fluent in Japanese (N1)

Microsoft Office Proficiency

Excellent communication

Excellent interpersonal skills

Diversity and ethics commitment

Fast-paced environment adaptability

Multitasking

Issue resolution

Business acumen

Customer service

Relationship building

Originations processes knowledge

Job description

HCL Technologies Philippines Inc is seeking a Japanese bilingual customer service representative to handle inbound inquiries, resolve complaints, and guide customers through available services using standard scripts. The role emphasizes clear communication and rapid problem-solving in a dynamic, multicultural environment.

Candidates should be fluent in Japanese (N1) and English, proficient with Microsoft Office, and capable of multitasking while maintaining high ethical standards and strong