Bilingual Tech Support Specialist (JP/EN) - Remote

Nexus Recruitment Group

Cebu City

Remote

PHP 420,000 - 780,000

Full time

2 days ago

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Job summary

Nexus Recruitment Group is seeking a Japanese-speaking Technical Support Representative to provide remote and real-time support for semiconductor testing, automation, or electronic diagnostic systems. This role requires strong communication in Japanese and English, and the ability to coordinate with global teams.

The ideal candidate has 2–4 years in technical support or engineering in electronics, with JLPT N4 or higher, and familiarity with diagnostic tools.

Qualifications

Bachelor's degree in Electronics, Mechatronics, or Computer Engineering.
2–4 years in technical support or engineering roles.
Fluent in Japanese (JLPT N4 or higher) and English.
Experience with test systems and diagnostic tools.

Responsibilities

Deliver technical support to Japanese-speaking customers via phone, email, or remote tools.
Diagnose hardware/software/system issues related to automated test equipment or robotics solutions.
Collaborate with engineering teams and escalate complex issues as needed.
Log, track, and document all support cases and technical solutions in the internal system.
Interpret and translate technical documentation or communications between Japanese and English.
Provide assistance for part replacements, service coordination, or site support when required.
Ensure customer satisfaction through responsive, accurate, and professional service.