Bilingual Japanese/English Consultant - Customer Success

Work-1 Manpower Recruitment Services; Makati; On-site; PHP 279,000 - 469,000; Full time

Job summary

Work-1 Manpower Recruitment Services in Makati is seeking a bilingual support specialist to assist clients in English and Japanese, handling customer service and account management tasks. You will manage scheduling and appointments, identify and solve problems quickly, support marketing initiatives in both languages, and maintain strong interpersonal relationships with customers.

The ideal candidate has a Bachelor’s degree, 1–3 years of experience, and fluency in English and Japanese, plus

Qualifications

• Bachelor’s degree required.
• 1–3 years of experience.
• Proficient in English and Japanese.
• Strong customer service abilities.
• Effective problem-solving skills.
• Excellent interpersonal skills.
• Financial literacy and knowledge of digital marketing.

Responsibilities

• Provide bilingual support to clients in English and Japanese.
• Assist in customer service and account management tasks.
• Manage scheduling and appointments with clients.
• Identify and solve problems efficiently for clients.
• Support marketing initiatives in both languages.
• Maintain strong interpersonal relationships with customers.

Skills

English proficiency

Japanese proficiency

Customer service skills

Problem solving

Interpersonal skills

Education

Bachelor’s degree in a relevant field

Job description

Work-1 Manpower Recruitment Services in Makati is seeking a bilingual support specialist to assist clients in English and Japanese, handling customer service and account management tasks. You will manage scheduling and appointments, identify and solve problems quickly, support marketing initiatives in both languages, and maintain strong interpersonal relationships with customers.

The ideal candidate has a Bachelor’s degree, 1–3 years of experience, and fluency in English and Japanese, plus