Bilingual Japanese/English Game Support Agent

Amber Studio; Manila; Hybrid; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Additional Days Off

Private medical services

Training and learning programs

Job summary

A dynamic gaming support company is seeking a Customer Support Agent fluent in Japanese and English. This role involves assisting players with inquiries and providing personalized solutions. Candidates should have at least 1 year of experience in customer service and a passion for video games. The position offers a fun work environment, additional days off, and an attractive salary package with benefits, emphasizing teamwork and professional growth.

Qualifications

• Native level of fluency in written and spoken Japanese.
• High level of fluency in written and spoken English.
• At least 1 year of working experience in customer service or player support.

Responsibilities

• Provide support and answer inquiries for Live Players.
• Gather relevant data from the players and offer personalized solutions.
• Maintain healthy KPI results on a daily/weekly/monthly basis.

Skills

Fluency in Japanese

Fluency in English

Communication skills

Customer service experience

Problem-solving abilities

Knowledge of video games

Technical support experience

Job description

A dynamic gaming support company is seeking a Customer Support Agent fluent in Japanese and English. This role involves assisting players with inquiries and providing personalized solutions. Candidates should have at least 1 year of experience in customer service and a passion for video games. The position offers a fun work environment, additional days off, and an attractive salary package with benefits, emphasizing teamwork and professional growth.