Japanese Bilingual Customer Support Specialist

HCL Technologies Philippines Inc; Taguig; On-site; PHP 446,000 - 670,000; Full time

Job summary

HCL Technologies Philippines Inc is seeking a Japanese bilingual customer support specialist to respond to inquiries in Japanese and English, research issues, and guide customers to solutions.

The role emphasizes strong communication, multitasking, and the ability to work in a fast-paced, diverse environment. Proficiency in Microsoft Office and a customer-first mindset are essential, with on-site work in Taguig.

Qualifications

• Fluent in Japanese (N1) and functional in English
• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Excellent verbal and written communication skills
• Excellent interpersonal and teamwork abilities
• Commitment to high professional ethical standards in a diverse workplace
• Handles fast-paced, dynamic environments well
• Ability to view situations from multiple perspectives and present details clearly
• Comfortable in a diverse work environment with strong presentation skills

Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs

Skills

Japanese language (N1)

English proficiency

Microsoft Office

Communication skills

Multitasking

Customer service mindset

Tools

Outlook

Word

Excel

PowerPoint

Job description

HCL Technologies Philippines Inc is seeking a Japanese bilingual customer support specialist to respond to inquiries in Japanese and English, research issues, and guide customers to solutions.

The role emphasizes strong communication, multitasking, and the ability to work in a fast-paced, diverse environment. Proficiency in Microsoft Office and a customer-first mindset are essential, with on-site work in Taguig.