Japanese Bilingual Consultant

AddForce Human Resources Solution Inc.; Quezon City; On-site; PHP 892,800 - 1,339,200; Full time

Job summary

A human resources solution company is seeking a Japanese Customer Expert to join their team in Quezon City. The ideal candidate will have strong Japanese language skills, experience in customer service, and the ability to work onsite. Responsibilities include reviewing transactions to identify fraud and protecting both customers and the business. Competitive salary based on experience is offered.

Qualifications

• Minimum of 6 months’ experience in a call center, BPO, or related customer service role.
• Willingness to work onsite.

Responsibilities

• Review transactions to identify suspicious activities.
• Prevent fraudulent behavior to protect customers and business.
• Communicate effectively in both Japanese and English.

Skills

Proficiency in Japanese language

English proficiency at B2 CEFR level or higher

Strong Keigo (敬語) skills

Job description

Job Title:

• Japanese Customer Expert (Bilingual Speaker)

Location:

• Eastwood, Quezon City (Fraud Account)
• Silver City. Pasig City (Search Engine Account)

Account/ LOB:

• Fraud Detection
• Search Engine

Work Set up & Schedule:

• Day Shift
• Night Shift

Salary Package:

• 80,000 - 120,000 based candidate work experience

KINDLY INCLUDE YOUR JOB DESCRIPTION, DUTIES & RESPONSIBILITIES, TOOL, CERTIFICATION AND TRAINING IN YOUR CV FOR PAPER SCREENING

The Japanese Customer Expert for the Fraud Detection Account is responsible for reviewing transactions, identifying suspicious activities, and preventing fraudulent behavior to protect both the customers and the business. The role requires strong analytical skills, accuracy, and the ability to communicate effectively in both Japanese and English. You will handle sensitive information, assess risks, and make decisions in line with fraud prevention policies.

Job Qualifications:

• Proficiency in Japanese language (JLPT N1, N2, or N3; open to both native and non-native speakers)
• English proficiency at B2 CEFR level or higher
• Minimum of 6 months’ experience in a call center, BPO, or related customer service role
• Strong Keigo (敬語) skills for professional and polite communication in Japanese
• Willingness to work onsite

Recruitment Process: Online Process

• Phone Screening
• Profile Creation and English Assessment
• Initial Interview
• Japanese Language Assessment
• Operations Interview
• Job Offer

Candidates without access to a laptop or computer at home are welcome to complete their assessment onsite