Japanese Bilingual for a retail campaign | Onsite

ResultsCX; Pasig; On-site; PHP 246,000 - 379,000; Full time

Job summary

ResultsCX is seeking a Japanese bilingual Customer Service Representative (CSR) to support retail customers via phone, chat, and email. The ideal candidate is customer-focused, detail-oriented, fluent in Japanese and English, and capable of handling inquiries efficiently.

Responsibilities include order placement and tracking, returns and refunds, product queries, and coordination with logistics. You will document interactions in CRM, stay updated on policies, and deliver professional service on

Qualifications

• High school graduation required; college-level education is an advantage.
• JLPT N1 or N2 and strong English communication with a neutral accent.
• Experience supporting a Japanese bilingual account preferred but not required.
• Proficient in basic computer applications and CRM tools.
• Ability to multitask and navigate multiple systems simultaneously.
• Willing to work onsite and on a shifting schedule.

Responsibilities

• Handle inbound and outbound customer interactions via phone, chat, and email.
• Assist customers with: order placement, tracking, and modifications.
• Handle returns, refunds, and exchanges; respond to product inquiries.
• Resolve delivery-related concerns and coordinate with logistics partners.
• Document customer interactions and resolutions in CRM systems.
• Stay informed about product updates, promotions, policies, and launches.
• Deliver professional, timely, and customer-centric service at all times.

Skills

Japanese language

English communication

Multitasking

Onsite work

Customer empathy

Education

High school diploma

College-level education advantageous

Tools

CRM tools

Customer support software

Job description

Role Overview

We are seeking a Japanese Bilingual Customer Service Representative (CSR) to provide exceptional support to retail customers through voice and non-voice channels. The ideal candidate is customer-focused, detail-oriented, and fluent in both Japanese and English, with the ability to handle inquiries efficiently while ensuring a positive customer experience.

Key Responsibilities

• Manage inbound and outbound customer interactions via phone, chat, and email.

• Assist customers with:

  • Order placement, tracking, and modifications

  • Returns, refunds, and exchanges

  • Product inquiries, including sizes, styles, materials, and availability

• Resolve delivery-related concerns and coordinate with logistics partners when necessary.

• Accurately document customer interactions and resolutions in CRM systems.

• Stay informed about product updates, promotions, policies, and new launches.

• Deliver professional, timely, and customer-centric service at all times.

Qualifications

• High school graduate required; college-level education is an advantage.

• Previous experience supporting a Japanese bilingual account is preferred but not required.

• Fluent in spoken Japanese (JLPT certified (N1 or N2)) with strong English communication skills and a neutral accent.

• Proficient in basic computer applications and CRM tools.

• Ability to multitask and navigate multiple systems simultaneously.

• Willing to work onsite and on a shifting schedule.