Italian Bilingual Tech Support - Global Projects & Perks

One-Off Solution Group; Taguig; In loco; PHP 335.000 - 502.000; Tempo pieno

Vantaggi offerti da questo lavoro

Company Laptop

Life and Accident Insurance

13th month Pay

SSS, Pagibig, and Philhealth

Travel Insurance

Christmas Package

HMO

Exposure to international projects

Positive and supportive working环境

Descrizione del lavoro

One-Off Asia, part of One-Off Solution Group, seeks an Italian bilingual Technical Support specialist to handle inbound calls and messages from Italian-speaking customers. You will document concerns, translate or relay issues, and transfer them to the appropriate department while upholding excellent customer service.

You will join a dynamic, internationally oriented team in the Philippines, working on a variety of projects with a company laptop, life and accident insurance, 13th month pay, and

Competenze

• Proficient in Italian and English (verbal and written).
• Excellent communication and listening skills.
• Ability to multitask and manage time effectively.
• Familiarity with call-handling systems, email platforms, or ticketing tools is an advantage.
• Strong interpersonal skills and a customer-focused attitude.

Mansioni

• Answer incoming calls and messages in both Italian and English.
• Provide basic information and assistance to customers.
• Record customer concerns accurately in the system.
• Transfer calls or messages to the appropriate department for resolution.
• Ensure smooth communication flow between customers and internal teams.
• Maintain a professional, courteous, and empathetic tone at all times.
• Follow standard operating procedures and service level agreements.
• Escalate urgent issues to supervisors when necessary.
• Assist in translating simple messages or instructions as required.
• Create, register, update, and manage service tickets in the designated ticketing system.
• Accurately document reported issues, customer information, troubleshooting details, and actions taken.
• Categorize and prioritize tickets based on the nature and urgency of the reported issue.
• Follow established standard operating procedures, escalation procedures, and service level agreements (SLAs).
• Identify urgent or critical issues and
• Communicate ticket updates, technical feedback, and resolution status to the Italian team in Italy, as required.

Conoscenze

Italian language

English language

Communication skills

Multitasking

Ticketing systems

Customer focus

Interpersonal skills

Strumenti

Ticketing systems

Descrizione del lavoro

One-Off Asia, part of One-Off Solution Group, seeks an Italian bilingual Technical Support specialist to handle inbound calls and messages from Italian-speaking customers. You will document concerns, translate or relay issues, and transfer them to the appropriate department while upholding excellent customer service.

You will join a dynamic, internationally oriented team in the Philippines, working on a variety of projects with a company laptop, life and accident insurance, 13th month pay, and