Italian Language Support | Pioneer Team

iOPEX Technologies Phil; Taguig; In loco; PHP 300.000 - 420.000; Tempo pieno

Descrizione del lavoro

iOPEX Technologies Phil is hiring Italian-speaking professionals for our on-site customer support team in Taguig (BGC). You will handle inquiries via phone, email and chat in Italian, deliver accurate and timely assistance, and document interactions in our systems.

The role emphasizes strong communication, product knowledge, and collaboration within a night-shift schedule. We value multilingual backgrounds, experience in customer service, and a customer-first mindset.

Competenze

• Fluent Italian language skills, both written and spoken.
• Experience in a customer service or call center environment preferred.
• Excellent communication and interpersonal skills with a customer-focused mindset.
• Proficiency with computer systems and standard office applications.

Mansioni

• Answer and respond to customer inquiries via phone, email, chat and other channels in Italian.
• Provide accurate, timely and professional support to Italian-speaking customers.
• Document all customer interactions and transactions accurately using our support systems.
• Follow established protocols to ensure high-quality service delivery.
• Identify and escalate complex issues to senior team members.
• Maintain comprehensive product and service knowledge to assist customers.
• Collaborate with colleagues to share best practices.
• Meet performance targets including response times, resolution rates and CSAT.
• Participate in ongoing training to enhance language and product knowledge.

Conoscenze

Italian language

Customer service

Communication skills

Multitasking

Computer systems proficiency

Onsite night shift

Strumenti

CRM systems

Descrizione del lavoro

Parla con fiducia. Cresci con iOPEX Technologies. Join us today!

We are hiring for Italian professionals for our happy at work team.

Responsibilities

• Answer and respond to customer inquiries via phone, email, chat and other communication channels in Italian

• Provide accurate, timely and professional support to Italian-speaking customers, addressing their concerns and resolving issues efficiently

• Document all customer interactions and transactions accurately using our support systems and tools

• Follow established protocols and procedures to ensure consistent, high-quality service delivery

• Identify and escal complex issues to senior team members or specialist departments as appropriate

• Maintain comprehensive product and service knowledge to provide informed assistance to customers

• Contribute to a positive team environment by collaborating with colleagues and sharing best practices

• Meet performance targets including response times, resolution rates and customer satisfaction scores

• Participate in ongoing training and development to enhance language skills and product knowledge

What we're looking for

• Fluent Italian language skills, both written and spoken, with the ability to communicate clearly and professionally with customers

• Previous experience in a customer service or call center environment, preferably in a multilingual setting

• Excellent communication and interpersonal skills with a customer-focused mindset

• Proficiency with computer systems and standard office applications

• Ability to multitask effectively and manage multiple customer interactions simultaneously

• Should be willing to work onsite on a night/shifting schedule in BGC, Taguig

Other info:

• Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)

• Work set up: Onsite

• Schedule: Shifting

• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

• Language: Italian and English