Italian and English bilingual agent - Cebu

TASQ Staffing Solutions; Cebu City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A staffing solutions company is seeking an Italian and English bilingual agent to join their team in Cebu. The role involves translating documents, providing interpretation services, and supporting bilingual development. Ideal candidates should possess strong customer service skills and be proficient in MS Office. A bachelor's degree in IT or related fields is preferred. Flexibility to work on weekends and holidays is required.

Qualifications

• Must be fluent in both English and Italian, verbally and in writing.
• Experience in customer service, analytical testing, or quality assurance is beneficial.
• Familiarity with MS Word, Excel, and PowerPoint required.

Responsibilities

• Translate documents between English and Italian.
• Provide interpretation services during conferences and meetings.
• Support capability development of bilinguals through coaching or training.

Skills

Fluent in Italian

Fluent in English

Customer service experience

Analytical testing

Quality assurance

Education

Bachelor's degree in IT or related fields

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Italian and English bilingual agent - Cebu

About the job Italian and English bilingual agent - Cebu

TASQ is hiring an Italian bilingual speaker for an onsite position in Cebu.

Prepare for an over-the-phone pre-screening interview.

About the job Italian Bilingual | Cebu

• Translate documents (requirements, designs, emails, tickets, errors, etc.) between English and Italian.
• Provide interpretation services during conferences and meetings.
• Initiate and implement quality assurance and process improvement.
• Support capability development of bilinguals through coaching or training.
• Research, compile, and learn business, tool, and technical terminology.
• Utilize and enhance translation tools to boost productivity.
• Willingness to be cross-trained in technical (SAP, Oracle, SFDC, Service Desk) or project management/support tasks.
• Collaborate with diverse teams and individuals.
• Work in a service desk environment using spoken and written Italian.
• Provide technical support on projects (SAP, Oracle, SFDC, Service Desk).
• Undertake other language-related tasks as assigned.

Preferably a bachelor's degree in IT, computer science, or related fields. Undergraduates with language proficiency are encouraged to apply.

• Must be fluent in both English and Italian, verbally and in writing.
• Experience in customer service, analytical testing, quality assurance, or relevant fields is beneficial.
• Familiarity with MS Word, MS Excel, and MS PowerPoint.
• Experience in analysis, troubleshooting, problem-solving, and project management is a plus.
• Must be willing to work holidays, weekends, shifting schedules, and extended hours.