Italian Customer Support: Onsite Night Shifts in BGC

iOPEX Technologies Phil; Taguig; In loco; PHP 300.000 - 420.000; Tempo pieno

Descrizione del lavoro

iOPEX Technologies Phil is hiring Italian-speaking professionals for our on-site customer support team in Taguig (BGC). You will handle inquiries via phone, email and chat in Italian, deliver accurate and timely assistance, and document interactions in our systems.

The role emphasizes strong communication, product knowledge, and collaboration within a night-shift schedule. We value multilingual backgrounds, experience in customer service, and a customer-first mindset.

Competenze

• Fluent Italian language skills, both written and spoken.
• Experience in a customer service or call center environment preferred.
• Excellent communication and interpersonal skills with a customer-focused mindset.
• Proficiency with computer systems and standard office applications.

Mansioni

• Answer and respond to customer inquiries via phone, email, chat and other channels in Italian.
• Provide accurate, timely and professional support to Italian-speaking customers.
• Document all customer interactions and transactions accurately using our support systems.
• Follow established protocols to ensure high-quality service delivery.
• Identify and escalate complex issues to senior team members.
• Maintain comprehensive product and service knowledge to assist customers.
• Collaborate with colleagues to share best practices.
• Meet performance targets including response times, resolution rates and CSAT.
• Participate in ongoing training to enhance language and product knowledge.

Conoscenze

Italian language

Customer service

Communication skills

Multitasking

Computer systems proficiency

Onsite night shift

Strumenti

CRM systems

Descrizione del lavoro

iOPEX Technologies Phil is hiring Italian-speaking professionals for our on-site customer support team in Taguig (BGC). You will handle inquiries via phone, email and chat in Italian, deliver accurate and timely assistance, and document interactions in our systems.

The role emphasizes strong communication, product knowledge, and collaboration within a night-shift schedule. We value multilingual backgrounds, experience in customer service, and a customer-first mindset.