Junior IT Support Specialist – Global Helpdesk & Devices

One.Com; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

one.com is seeking service-oriented, tech-savvy individuals to join our IT support team in the Philippines. You will be the first contact for colleagues worldwide, resolving technical issues and ensuring quick recovery of daily operations.

Responsibilities include handling tickets via Zendesk, providing premium remote and on-site support, and contributing to projects while documenting solutions for future reference. Excellent English communication is essential.

Qualifications

• Strong analytical and problem-solving abilities.
• Solid understanding of IT basics and networking.
• Experience with Windows/macOS and Microsoft 365.
• Excellent English communication (written and verbal).

Responsibilities

• Provide premium IT support to global employees via Email, Phone, and Chat.
• Resolve complex technical problems and provide timely solutions.
• Ticket monitoring and management in Zendesk.
• Participate in and own projects.
• Analyse and fix disruptions.
• Document incident solutions and workarounds.
• Troubleshoot remotely and on-site.
• Collaborate daily with internal IT colleagues.
• Manage rollout of devices.
• Record devices in the inventory tool.

Skills

Analytical thinking

IT knowledge

Networking basics

Windows client OS

Windows Server basics

macOS basics

Microsoft 365

Hardware knowledge

Customer service

Tools

Zendesk

Job description

one.com is seeking service-oriented, tech-savvy individuals to join our IT support team in the Philippines. You will be the first contact for colleagues worldwide, resolving technical issues and ensuring quick recovery of daily operations.

Responsibilities include handling tickets via Zendesk, providing premium remote and on-site support, and contributing to projects while documenting solutions for future reference. Excellent English communication is essential.