Italian Bilingual- Technical Support

One-Off Solution Group; Taguig; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Company Laptop

Life and Accident Insurance

13th month Pay

SSS, Pagibig, and Philhealth

Travel Insurance

Christmas Package

HMO

Exposure to international projects

Positive and supportive working环境

Job summary

One-Off Asia, part of One-Off Solution Group, seeks an Italian bilingual Technical Support specialist to handle inbound calls and messages from Italian-speaking customers. You will document concerns, translate or relay issues, and transfer them to the appropriate department while upholding excellent customer service.

You will join a dynamic, internationally oriented team in the Philippines, working on a variety of projects with a company laptop, life and accident insurance, 13th month pay, and

Qualifications

• Proficient in Italian and English (verbal and written).
• Excellent communication and listening skills.
• Ability to multitask and manage time effectively.
• Familiarity with call-handling systems, email platforms, or ticketing tools is an advantage.
• Strong interpersonal skills and a customer-focused attitude.

Responsibilities

• Answer incoming calls and messages in both Italian and English.
• Provide basic information and assistance to customers.
• Record customer concerns accurately in the system.
• Transfer calls or messages to the appropriate department for resolution.
• Ensure smooth communication flow between customers and internal teams.
• Maintain a professional, courteous, and empathetic tone at all times.
• Follow standard operating procedures and service level agreements.
• Escalate urgent issues to supervisors when necessary.
• Assist in translating simple messages or instructions as required.
• Create, register, update, and manage service tickets in the designated ticketing system.
• Accurately document reported issues, customer information, troubleshooting details, and actions taken.
• Categorize and prioritize tickets based on the nature and urgency of the reported issue.
• Follow established standard operating procedures, escalation procedures, and service level agreements (SLAs).
• Identify urgent or critical issues and
• Communicate ticket updates, technical feedback, and resolution status to the Italian team in Italy, as required.

Skills

Italian language

English language

Communication skills

Multitasking

Ticketing systems

Customer focus

Interpersonal skills

Tools

Ticketing systems

Job description

One-Off Asia, a subsidiary of One-Off Solution Group, was established in 2019 with an office in BGC, Taguig. Backed by a team of Italian engineers with more than twenty (20) years of expertise in industrial automation, One-Off Asia delivers innovative and customized high–technological-value solutions across various industries.

As part of One-Off Solution network (founded in 2016), we provide services such as PLC & Inverter systems, HMI & SCADA, web-based applications, electrical and process engineering, camera- and laser-based systems, and machine vision and much more. With offices in Italy, USA, Mexico and Philippines, we support international clients worldwide.

You will be part of a highly specialized, dynamic, and solution-oriented team, constantly growing and investing in training.

We are looking for Italian Bilingual – Technical Support who will be responsible for handling inbound calls and messages from Italian-speaking customers. The role focuses on answering initial inquiries, documenting customer concerns, and efficiently transferring them to the appropriate department for resolution while ensuring excellent customer service.

Key Responsibilities:

• Answer incoming calls and messages in both Italian and English.
• Provide basic information and assistance to customers.
• Record customer concerns accurately in the system.
• Transfer calls or messages to the appropriate department for resolution.
• Ensure smooth communication flow between customers and internal teams.
• Maintain a professional, courteous, and empathetic tone at all times.
• Follow standard operating procedures and service level agreements.
• Escalate urgent issues to supervisors when necessary.
• Assist in translating simple messages or instructions as required.
• Create, register, update, and manage service tickets in the designated ticketing system.
• Accurately document reported issues, customer information, troubleshooting details, and actions taken.
• Categorize and prioritize tickets based on the nature and urgency of the reported issue.
• Follow established standard operating procedures, escalation procedures, and service level agreements (SLAs).
• Identify urgent or critical issues and
• Communicate ticket updates, technical feedback, and resolution status to the Italian team in Italy, as required.

Qualifications:

• Proficient in Italian and English (verbal and written).
• Excellent communication and listening skills.
• Ability to multitask and manage time effectively.
• Familiarity with call-handling systems, email platforms, or ticketing tools is an advantage.
• Strong interpersonal skills and a customer-focused attitude.

We’ll be a great match if:

• You value a healthy work-life balance
• You thrive in a collaborative, team-oriented environment
• You enjoy working in a young, dynamic, and fast-paced team

What we offer

• Full time, contractual
• Company Laptop
• Life and Accident Insurance
• 13th month Pay
• SSS, Pagibig, and Philhealth
• Travel Insurance
• Christmas Package
• HMO
• Exposure to international projects
• Positive and supportive working environment