IT-Technician

Pioneer Centre Inc.; Pasig; On-site; PHP 268,000 - 402,000; Part time

Job summary

Pioneer Centre Inc. in Metro Manila is hiring an IT Technician for Retail Operations.

The role ensures the seamless daily functioning of store-level technology, POS systems, and administrative hardware, serving cashiers, floor supervisors, and back-office staff on-site. This entry-level position is ideal for fresh graduates; you will provide frontline technical support, assist with daily closing routines and basic software/ hardware maintenance to keep checkout lanes moving and store operations

Qualifications

• Fresh graduates or entry-level applicants encouraged to apply with hands-on school projects or basic troubleshooting background.
• Education in IT/CS related fields preferred.
• Familiarity with Windows and Google Workspace ok; basic networking exposure a plus.

Responsibilities

• Retail POS and Checkout Support for front-end lanes and peripherals.
• Provide frontline technical support for POS terminals, barcode scanners, receipt printers, and cash drawers.
• Troubleshoot transaction slowdowns, hardware disconnects, and peripheral failures to minimize customer wait times.
• Assist with daily closing routines, POS software syncs, and end-of-day register data verification.
• Set up, configure, and maintain desktops, laptops, and printers used by staff.
• Resolve basic software glitches and other productivity tool errors for office and floor staff.

Skills

PC hardware

OS knowledge

Networking basics

POS familiarity

Education

Vocational/ Technical IT course

Bachelor's Degree in IT/ CS

Tools

POS systems

Job description

Reports to: IT Supervisor/ Operations Manager

Location: On-Site

Employment Type: Contractual/ Renewal Basis

Position Summary: The IT Technician for Retail Operations ensures the seamles daily functioning of store-level technology, point-of-sales (POS) systems, and administrative hardware. This Entry-level role is tailored for fresh graduates or vocational graduates who want to apply their technical skills in a fast-paced retail and supermarket environment. You will serve as the on-the-ground technical support for cashiers, sales floor supervisors, and back-office administrative staff, keeping checkout lanes moving and store operations running without technical interruption.

Key Responsibilities

1. Retail POS and Checkout Support
2. Provide immediate, frontline technical support for front-end checkout lanes, POS terminals, barcode scanners, receipt printers, and cash drawers.
3. Troubleshoot transaction slowdowns, hardware disconnects, and peripheral failures to minimize customer wait times.
4. Assist with daily closing routines, POS software syncs, and end-of-day register data verification.
5. Administrative and Office IT Support- Set up, configure, and maintain desktop workstations, laptops, and printers used by administrative, HR, and inventory control teams.
6. Resolve basic software glitches and other productivity tool errors for office and floor staff.

Qualifications an Requirements

Education and Experience:

• Graduate of a Vocational/ Technical course in IT, Computer Technology, Electronics, or a Bachelor's Degree in Informaion Technology, Computer Science, or a related field.
• Fresh Graduates and entry-level applicants with hands-on school projects or basic troubleshooting backgrounds are strongly encouraged to apply.

Technical Competencies

• Basic understanding of PC hardware assembly, peripheral installation, and standard desktop troubleshooting.
• Familiarity with operating systems (Windows, Google Workspace, POS systems) and basic productivity software.
• Basic networking knowledge (Ethernet cabling Wi-Fi configuration, IP addressing, and router troubleshooting).
• Preferred (bonus): Basic exposure to Point-of-Sale (POS)systems barcode scanning hardware, or inventory management terminals.

Soft Skills

• Calm under pressure, during urgent store-floor or checkout queue issues during peak and high volume hours.
• Customer-centric attitude with strong interpersonal skills to assist non-technical cashiers and department staff patiently.
• Resourceful problem-solver with high eagerness to learn retail-specific enterpise systems.

Working Conditions

• On-site retail environment requiring physical mobility across sales floors, checkout lanes, and administrative offices.
• May require shifting schedules, weekend work, or holiday support aligned with supermatket operating hours.
• Ability to lift and carry IT equipment, monitors, and peripherals.