Computer Hardware Engineer and IT Asset

KCC Malls; Soccsksargen; On-site; PHP 335,000 - 502,000; Full time

Job summary

KCC Malls is seeking an IT Hardware Support Specialist to diagnose and repair desktop, laptop, printer, CCTV, and POS equipment across its mall locations. You will perform preventive maintenance, assist with onboarding store technology and ensure minimal operational disruptions.

The role requires strong hardware knowledge, good communication, and the ability to explain technical concepts to non-technical staff. Travel to sites will be necessary for on-site support.

Qualifications

• Bachelor's degree or related computer course required.
• 1+ year of experience in hardware support or IT service.
• Proficient in hardware troubleshooting and repair.
• Familiar with retail tech equipment and POS peripherals.

Responsibilities

• Diagnose and resolve hardware, software, and peripheral issues on-site or remotely.
• Install, configure, and maintain desktops, laptops, printers, CCTV, and POS devices.
• Perform preventive maintenance and monitor hardware performance.
• Coordinate with vendors for repairs and warranty claims as needed.
• Log incidents and maintain asset inventory; prepare technical reports.

Skills

Hardware knowledge

Troubleshooting

Desktop repair

Printer maintenance

Networking basics

OS installation

Windows maintenance

TCP/IP

On-site support

Communication skills

Analytical thinking

Problem solving

Customer service

Willingness to travel

Training mindset

Education

Bachelor's Degree in Computer Engineering

Bachelor's Degree in Information Technology

Bachelor's Degree in Electronics Engineering

Related computer course

Job description

• Bachelor's Degree in Computer Engineering, Information Technology, Electronics Engineering, or any related computer course.
• At least 1 year of experience in computer hardware support, IT infrastructure, or technical field service.
• Strong knowledge of computer hardware components, peripherals, and troubleshooting methodologies.
• Familiar with desktop and laptop repair, printer maintenance, networking devices, CCTV systems, biometric devices, weighing scales, EAS/X-Ray systems, and other retail technology equipment.
• Knowledgeable in operating systems installation, configuration, and maintenance (Windows and related platforms).
• Basic understanding of networking concepts including TCP/IP, LAN, WAN, Wi-Fi, switches, and routers.
• Ability to diagnose and resolve hardware and software-related issues efficiently.
• Proficient in written and verbal communication.
• Ability to explain technical concepts and solutions clearly to non-technical users.
• Strong analytical and problem-solving skills.
• Hardworking, mature, proactive, and customer-service oriented.
• Willing to travel and provide on-site support when necessary.
• Willing to undergo continuous technical and business-related training.
• Consistently ready to go beyond normal duties to help colleagues during peak support periods or manpower shortages.
• Understands the importance of IT services in supporting business operations and minimizing operational disruptions.

RESPONSIBILITIES:

Hardware and Technical Support

• Diagnose and resolve hardware, software, operating system, and peripheral-related issues through on-site, remote, phone, email, or chat support.
• Install, configure, upgrade, and maintain desktops, laptops, printers, scanners, biometric devices, weighing scales, POS peripherals, CCTV equipment, and other IT assets.
• Perform preventive maintenance activities including hardware inspections, cleaning, antivirus updates, system health checks, and equipment optimization.
• Monitor hardware performance and identify potential failures before they impact business operations.
• Replace defective components and coordinate warranty claims or vendor repairs when necessary.
• Maintain proper inventory and accountability of IT assets, spare parts, and equipment.

Retail Operations Support

• Ensure all store technology systems remain operational to support uninterrupted retail operations.
• Support and troubleshoot store-related devices including POS equipment, barcode scanners, weighing scales, receipt printers, EAS systems, and related retail technologies.
• Coordinate with store personnel and business units to understand operational concerns and recommend appropriate technical solutions.
• Proactively identify recurring issues affecting productivity and recommend long-term corrective actions.

Documentation and Coordination

• Log, document, and update all incidents, service requests, maintenance activities, and resolutions in the ticketing or helpdesk system.
• Prepare technical reports, maintenance schedules, equipment status reports, and asset documentation.
• Coordinate with vendors, suppliers, and service providers for equipment repair, replacement, and technical support.
• Escalate major infrastructure, network, server, or security-related issues to the appropriate technical teams.

Business and Continuous Improvement

• Support IT projects, store openings, relocations, renovations, and technology rollouts.
• Evaluate hardware performance and recommend upgrades or replacements based on business requirements.
• Contribute ideas and recommendations that improve operational efficiency, system reliability, and end-user productivity.
• Ensure compliance with company IT policies, security standards, and operational procedures.
• Act as an IT business partner by understanding operational requirements and aligning technical solutions with business objectives.