IT Technical Support

SafeStep Philippines; Tabang; On-site; PHP 279,000 - 390,600; Full time

Job summary

A technology services company in the Philippines seeks an IT Support Technician to assist in the administration of various IT systems. The candidate will be responsible for installing and configuring hardware/software, troubleshooting issues, and ensuring systems are virus-free. A Bachelor's degree in Computer Science or Information Technology is required, along with the ability to work under pressure and manage time effectively. The role supports multiple branches and events, necessitating a detail-oriented and quick learner.

Qualifications

• Bachelor's/College Degree in Computer Science or Information Technology required.
• Ability to work with minimal supervision.
• Strong time management skills.
• Detail-oriented with multitasking capability in fast-paced environments.
• Ability to work well under pressure.

Responsibilities

• Assist IT Manager in day-to-day administration of IT systems.
• Install and configure hardware and software.
• Diagnose and solve hardware/software faults.
• Perform wellness checks of IT systems.
• Monitor and maintain computer systems and networks.
• Install and maintain CCTV systems and backup systems.
• Provide technical expertise for POS problems.
• Set up systems for events and branches.

Job description

Responsibilities

• Assist IT Manager in the day-to-day administration of all IT systems such as STG system, POS, SMS blast, email blast software, and other IT-related projects.
• Install and configure computer hardware, operating systems, and applications. Diagnose and solve hardware/software faults and provide end-user PC support for all supported applications.
• Check and repair computers, replace parts, and install new PC components as required. Perform daily routines such as wellness checks of IT systems.
• Install new network lines for new users. Monitor and maintain computer systems and networks, including wireless network load. Troubleshoot system and network problems such as slow connections.
• Ensure all computers have updated virus protection and remain virus-free.
• Utilize and maintain various output devices such as printers, barcode printers, card printers, scanners, and other computer-related equipment such as CCTV cameras.
• Set up computer systems for all TOPS and BUSA branches. Provide technical expertise for TOPS/BUSA POS problems as needed.
• Install, monitor, and maintain the CCTV system for STG DC and all store branches. Set up and maintain backup systems.
• Set up computer systems (POS) for TOPSHOW, BGS, and other events. Provide support for cashier POS problems.
• Perform other related duties that may be assigned by the immediate superior.

Qualifications

• Candidate must possess at least a Bachelor's/College Degree in Computer Science or Information Technology.
• Can work with minimal supervision.
• Ability to manage time effectively.
• Quick learner, detail-oriented, and able to multitask in a fast-paced environment.
• Ability to work well under pressure.
• Preferably a resident of Meycauayan or Marilao, Bulacan, or nearby areas.