IT Specialist - Store Support (Central Square) (Seasonal)

Robinsons Supermarket; Makati; On-site; PHP 279,000 - 446,000; Full time

Job summary

Robinsons Supermarket is seeking an IT Support professional to provide on-site or remote assistance for store and DC operations. You will resolve hardware, software, and network issues and ensure proper configurations for inventory and POS activities.

The role requires a degree in IT/CS/CE and at least 1 year of relevant experience, with willingness to travel to different store locations nationwide. Strong communication and troubleshooting skills are essential.

Qualifications

• Bachelor's degree in IT/CS/CE or related field.
• At least 1 year of troubleshooting hardware and network installations; POS support is a plus.
• Ability to explain technical concepts to non-technical users.
• Willing to conduct field work across different store locations.

Responsibilities

• Provides on-site or remote assistance for application, hardware, and network concerns for store and DC operations.
• Analyzes and resolves issues within service levels and escalates out-of-scope items as needed.
• Delivers on-site support for store activities including inventory counting and POS configurations.
• Assesses IT assets, recommends upgrades or replacements, and installs standard hardware/software.
• Maintains systems and networks, proposing improvements to enhance performance.

Skills

Troubleshooting

Hardware maintenance

Network troubleshooting

Explain technical concepts

Field work

Education

Bachelor's degree in IT/CS/CE or related field

Tools

POS systems

Job description

Responsible for providing on-site or remote assistance and support for diverse application, hardware, and network concerns encountered by the store and distribution center (DC) operations team.

Job Description

• Analyzes and resolves application, hardware, and network concerns within the expected service levels and endorses out of scope concerns to the appropriate resolving team.
• Delivers on-site assistance and support for various store activities such as inventory counting and offsite selling, ensuring that the proper hardware and system configurations are provided.
• Conducts comprehensive assessments of IT assets, identifying outdated or malfunctioning units and providing recommendations for upgrades or replacements.
• Installs and configures the standard hardware and software applications for the stores and distribution centers, ensuring optimal system performance.
• Provides the correct store sales file to the sales processing team in cases of failed posting due to corrupted or missing files.
• Conducts regular system and network maintenance activities, proactively recommending solutions to enhance overall system output and performance.

Job Qualifications

• Possesses a bachelors degree in a relevant field such as Information Technology, Computer Science, Computer Engineering, or any other related discipline.
• Preferably with at least 1 year of experience in troubleshooting and maintenance of hardware and network installations. With POS Support experience is an advantage
• Can explain technical concepts in a clear and understandable manner to end users.
• Willing to do field work in different stores across the country.