IT Support Technician Staff

Dempsey Resource Management Inc.; Cebu City; On-site; PHP 279,000 - 290,160; Full time

Job summary

A leading resource management firm in Cebu City is seeking an IT Support Specialist to assist their restaurant branches with POS and network issues. The role involves troubleshooting hardware and software problems, executing IT projects, and responding to technical incidents promptly. Candidates should have a skill set that includes basic networking, hardware support, and good communication with users. A willingness to travel for support is essential. Competitive salary offered with allowances.

Qualifications

• Experience providing support for POS and network issues.
• Ability to perform remote troubleshooting for hardware and application-based issues.
• Willingness to travel to different locations for support.

Responsibilities

• Assist in the planning and execution of IT projects.
• Respond to and resolve technical incidents and service requests in a timely manner.
• Escalate unresolved issues to the next level of support when needed.

Skills

Basic Networking

Basic Troubleshooting

Basic Hardware Support

Basic Software Support

Basic Communication

Basic POS setup

Basic CCTV configuration

Basic troubleshooting Printer

Job description

We are looking for someone who can support our restaurant branches with POS and network issues. Your job is to make sure every store can operate smoothly even when technical problems happen. Respond to and resolve technical incidents and service requests in a timely manner.

Responsibilities

• Can Assist in the planning and execution of IT projects
• Perform remote troubleshooting through diagnostic techniques and pertinent questions to hardware and application-based issues
• Escalate unresolved issues to the next level of support when needed

Qualifications

• With Basic Networking
• With Basic Troubleshooting
• With Basic Hardware Support (Desktop, Laptop, Printers)
• With Basic Software Support (Basic MS Office, Computer Software)
• With Basic Communication to user for support via phone, chat and email.
• With Basic knowledge POS set up
• Willing to travel from different remote location for support.
• With Basic CCTV configuration
• Knowledgeable for biometric
• With Basic troubleshooting Printer
• Salary range: 25,000 to 26,000 (Includes meal allowance and service charge)