IT Technical Support

Bizsolv Asia, MPC.; Pampanga; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Government mandated benefits

Job summary

A technical support company in Pampanga is seeking an experienced IT Support Specialist. You will provide technical support to end-users, troubleshoot hardware and software issues, and maintain systems. The ideal candidate has a Bachelor’s degree in computer science, with 3–5 years of relevant experience. Strong communication and problem-solving skills are essential. This role may require night shifts.

Qualifications

• 3–5 years of experience in IT technical support or a similar role.
• Ability to work independently and in night shift operations.
• Strong hands-on experience in Desktop/Field Support.

Responsibilities

• Provide technical support to end-users via phone, email, or in-person.
• Diagnose and troubleshoot hardware and software issues while ensuring timely resolution.
• Install, configure, and maintain computer systems and applications.
• Assist in the implementation of new technology solutions and upgrades.
• Maintain documentation of support activities and user inquiries for future reference.

Skills

Troubleshooting

Problem-solving

Communication skills

Interpersonal skills

Network knowledge (LAN/WAN/Wi-Fi)

Education

Bachelor’s degree in computer science or related field

Job description

Job Description

• Provide technical support to end-users via phone, email, or in-person.
• Diagnose and troubleshoot hardware and software issues while ensuring timely resolution.
• Install, configure, and maintain computer systems and applications.
• Assist in the implementation of new technology solutions and upgrades.
• Maintain documentation of support activities and user inquiries for future reference.

Government Mandated Benefits

• Provide technical support to end-users via phone, email, or in-person.
• Diagnose and troubleshoot hardware and software issues while ensuring timely resolution.
• Install, configure, and maintain computer systems and applications.
• Assist in the implementation of new technology solutions and upgrades.
• Maintain documentation of support activities and user inquiries for future reference.

Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 3–5 years of experience in IT technical support or a similar role.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and in night shift operations
• General network knowledge (LAN/WAN/Wi-Fi, network troubleshooting)
• Minimum 4–5 years of IT Support experience
• Strong hands-on experience in Desktop/Field Support

Working Location

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