IT Technical Support

A1 Business Solutions; Davao del Sur; On-site; PHP 334,800 - 502,200; Full time

Job summary

A technology firm in Davao del Sur is seeking a Technical Support Specialist to provide IT assistance and resolve hardware, software, and network issues. The ideal candidate will have a strong knowledge of computer systems and troubleshooting experience. This position requires excellent communication skills and the ability to prioritize tasks efficiently. Join our team and help us enhance our IT support services!

Qualifications

• Proven experience in IT support, help desk, or related technical field.

Responsibilities

• Respond to technical inquiries and resolve issues related to hardware, software, and network systems.
• Diagnose and troubleshoot problems with computers, printers, operating systems, and other IT-related equipment.
• Provide on-site or remote support for employees experiencing technical difficulties.
• Install and configure software applications, updates, and patches on user systems.
• Assist with network issues, including connectivity problems, Wi-Fi troubleshooting, and VPN setup.
• Perform routine maintenance on IT systems.

Skills

Strong knowledge of computer systems, hardware, and software

Experience with troubleshooting operating systems

Knowledge of network configurations

Familiarity with remote support tools

Excellent communication and customer service skills

Ability to prioritize tasks

Education

Associate’s degree in Information Technology

Bachelor’s degree preferred

Job description

Job Description

• Technical Support: Respond to technical inquiries and resolve issues related to hardware, software, and network systems.
• Troubleshooting: Diagnose and troubleshoot problems with computers, printers, operating systems, and other IT-related equipment.
• User Assistance: Provide on-site or remote support for employees experiencing technical difficulties.
• Software Installation & Configuration: Install and configure software applications, updates, and patches on user systems.
• Network Support: Assist with network issues, including connectivity problems, Wi‑Fi troubleshooting, and VPN setup.
• Maintenance & Repairs: Perform routine maintenance on IT systems, including updates and repairs for hardware and software.
• Documentation: Maintain records of support requests and solutions, including troubleshooting steps, problems resolved, and feedback from users.
• Training: Provide training to users on system usage, best practices, and new technologies.
• Collaboration: Work closely with other IT staff to ensure systems are functioning optimally and that internal security protocols are followed.
• Escalation: Escalate complex issues to higher‑level technical teams when necessary.
• Education: Associate’s degree in Information Technology, Computer Science, or a related field (Bachelor’s degree preferred).
• Experience: Proven experience in IT support, help desk, or related technical field.

Skills

• Strong knowledge of computer systems, hardware, and software.
• Experience with troubleshooting operating systems (Windows, macOS, Linux).
• Knowledge of network configurations and basic networking protocols (TCP/IP, DNS, DHCP).
• Familiarity with remote support tools and ticketing systems.
• Excellent communication and customer service skills.
• Ability to prioritize tasks and handle multiple issues simultaneously.

If the position requires you to work overseas, please be vigilant and beware of fraud.

Tips

Some of our features may not work properly on your device.