It Technical Support

BPO International; Makati; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Health Insurance

Company Equipment

Job summary

BPO International is seeking an IT Support Specialist in Makati, Philippines. The role calls for handling Level 1 support issues for various devices, troubleshooting banking systems, and managing user access. Candidates should have a Bachelor's degree in IT or related fields, along with 2-3 years of relevant experience. Key skills required include Windows knowledge, networking basics, and familiarity with ticketing tools. Benefits include Health Insurance and Company Equipment.

Qualifications

• 2–3 years of IT support experience.
• Relevant banking experience is a plus.
• Familiarity with IT security policies.

Responsibilities

• Provide Level 1 support for desktops and laptops.
• Troubleshoot banking systems and applications.
• Handle user access provisioning and ticket compliance.

Skills

Basic knowledge of Windows

Networking

Troubleshooting

Good communication skills

Customer service skills

Education

Bachelor’s degree in Information Technology

Bachelor’s degree in Computer Science

Tools

ServiceNow

Jira

Job description

On-site - Makati 1-3 Yrs Exp Bachelor Full-time

Job Description

Acts as the first point of contact for all IT-related concerns, ensuring uninterrupted access to banking systems, user productivity tools, and secure environments.

Responsibilities

• Provide Level 1 support for desktops, laptops, printers, mobile devices, and peripherals
• Troubleshoot issues related to core banking systems, teller applications, CRM tools, and internal platforms
• Handle user access provisioning (Active Directory, email, VPN, banking applications)
• Monitor ticket queues and ensure SLA compliance (response and resolution times)
• Perform basic network troubleshooting (connectivity, DNS, VPN issues)
• Escalate incidents to Level 2/3 teams with proper documentation
• Assist in IT asset management and inventory tracking
• Support branch users and remote banking staff
• Ensure adherence to IT security policies (password resets, access controls)

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field
• 2–3 years of IT support experience
• Basic knowledge of Windows, networking, and troubleshooting
• Familiarity with ticketing tools (e.g., ServiceNow, Jira)
• Good communication and customer service skills

Required Banking Experience

• Relevant experience within the banking or financial services industry, or proven experience supporting banking clients, systems, or financial applications.

Benefits

• Health Insurance
• Company Equipment