IT Support Staff

Asia Peopleworks Inc.; Makati; On-site; PHP 200,880 - 312,480; Full time

Job summary

Asia Peopleworks Inc. in Makati is seeking a customer-focused IT Help Desk specialist for an on-site, full-time role. The position requires 1–3 years of experience and a Bachelor's degree.

You will provide first-level support to market participants, manage user access, assist with security tasks, and support testing. Strong communication and multi-tasking skills are essential, and knowledge of Service Desk tools is a plus.

Qualifications

• Bachelor's degree required.
• 1–3 years of relevant experience.
• On-site Makati role, full-time.

Responsibilities

• Provide first-level technical and non-technical support to Market Participants.
• Handle user access management (creation, deletion, modification and password reset).
• Perform security and system parameter tasks.
• Provide support during testing.

Skills

Customer service

Multi-tasking

IT troubleshooting

Education

Bachelor's degree

Tools

MS Office

Service Desk tools

Job description

On-site - Makati 1-3 Yrs Exp Bachelor Full-time

Job Description

DUTIES & RESPONSIBILITIES:

1. Provide first-level technical and non-technical support to Market Participants.

2. Handles user access management (ex. creation, deletion, modification and password reset of user credentials).

3. Perform security and system parameters task.

4. Provides support during testing.

JOB SPECIFICATIONS:

1. Basic knowledge in Microsoft (MS) Office and Tools

2. Good customer services skills; can handle calls and emails

3. Has basic IT troubleshooting skills

4. Able to handle multiple tasks simultaneously

5. Knowledgeable of any Service Desk tool is a plus.

HR Manager Asia Peopleworks Inc.

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