IT Service Desk Analyst

Gratitude Philippines; Makati; On-site; PHP 457,002 - 547,398; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

Health Maintenance Organization (HMO)

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading technology services provider in Makati, Philippines, is seeking an experienced IT Support Specialist to provide first-line support and manage service desk operations. The ideal candidate will have a bachelor's degree in a related field and 3–5 years of experience. Responsibilities include resolving IT-related issues, managing service requests, and assisting users with software and hardware. Attractive compensation package up to ₱45K is offered, along with various employee benefits like health insurance and performance incentives. Apply now to join a dynamic team!

Qualifications

• 3–5 years of experience in IT service desk or support roles.
• Proficient in managing service desk operations and troubleshooting.
• Strong communication skills required.

Responsibilities

• Provide first-line support for IT-related issues.
• Manage service requests and ensure user satisfaction.
• Assist in training users on software and hardware.

Skills

Service desk operations

Troubleshooting

Customer service

Problem-solving skills

Communication abilities

Education

Bachelor’s degree in Computer Science, Information Technology, or a related field

Job description

On-site - Makati 3-5 Yrs Exp Bachelor Full-time

Overview

Provide first-line support for IT-related issues, resolving them in a timely manner. Manage service requests, incidents, and problems to ensure user satisfaction. Maintain documentation for all service desk activities and ensure accurate reporting. Assist in the training of users on various software and hardware configurations. Collaborate with other IT teams to improve service delivery and user experience.

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Are you a Tech Support expert with a background in Retail, Healthcare, or Hospitality? Secure a spot with a competitive package up to ₱45K!

Ready to apply? Click "Send Message" to chat with our recruitment team directly!

#ITCareersPH #ServiceDesk #TaguigJobs #BPOHiring

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Qualifications

• Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience Level: 3–5 years of experience in IT service desk or support roles.
• Skills and Competencies: Proficient in service desk operations, troubleshooting, and customer service.
• Responsibilities and Duties: Ability to manage multiple incidents and prioritize tasks effectively.
• Qualities and Traits: Strong problem-solving skills and excellent communication abilities.