IT Technical Support

Mactan Rock Industries Inc.; Cebu City; On-site; PHP 180,000 - 240,000; Full time

Job summary

Mactan Rock Industries Inc. is seeking a dedicated IT Helpdesk Support specialist to assist end-users via helpdesk, phone, or email. You will diagnose hardware and software issues, help set up computers and apps, and maintain IT inventory while documenting solutions for future reference.

The role requires a Bachelor’s in IT, 0–2 years in similar roles, and strong communication and teamwork skills. Adaptability to fast-paced tech environments is essential.

Qualifications

• Bachelor’s degree in Information Technology or related field.
• 0–2 years of experience in technical support or IT helpdesk roles.
• Basic understanding of computer systems, networks, and troubleshooting methodologies.
• Strong communication skills and the ability to work collaboratively in a team environment.
• Willingness to learn and adapt to changing technologies.
• Ability to work in a fast-paced environment with varying levels of technical issues.

Responsibilities

• Provide technical support and assistance to end-users via helpdesk system, phone, or email.
• Diagnose and resolve hardware and software issues to ensure optimal performance of systems.
• Assist in the setup and configuration of computer systems and applications.
• Maintain, upgrade, and manage the IT inventory, including software licenses.
• Document support processes and solutions for future reference.

Skills

Computer systems basics

Networking basics

Troubleshooting

Communication skills

Teamwork

Education

Bachelor’s degree in Information Technology

Job description

Description

• Provide technical support and assistance to end-users via helpdesk system, phone, or email.
• Diagnose and resolve hardware and software issues to ensure optimal performance of systems.
• Assist in the setup and configuration of computer systems and applications.
• Maintain, upgrade, and manage the IT inventory, including software licenses.
• Document support processes and solutions for future reference.

Requirements

• Educational Qualifications: Bachelor’s degree in Information Technology or related field.
• Experience Level: 0-2 years of experience in technical support or IT helpdesk roles.
• Skills and Competencies: Basic understanding of computer systems, networks, and troubleshooting methodologies.
• Qualities and Traits: Strong communication skills and the ability to work collaboratively in a team environment.
• Responsibilities and Duties: Willingness to learn and adapt to changing technologies.
• Working Conditions: Ability to work in a fast-paced environment with varying levels of technical issues.