IT Systems & End-User Support Specialist
SM Retail, Inc. - Corporate
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Job summary
SM Retail, Inc. - Corporate is seeking an IT Support Technician to assist in installation and configuration of IT systems and devices including POS terminals, workstations, servers, and CCTV cameras.
You will resolve user tickets within SLA, provide technical assistance, and consult with users to determine hardware needs, while staying updated through trainings. Qualifications include a degree in a computer-related field and at least two years of relevant experience; CCTV installation experience
Qualifications
- Degree holder of any computer-related course.
- At least two-year relevant work experience.
- Proficiency in installing and configuring CCTV systems, including cameras, cabling, and associated hardware.
- Knowledge on POS systems is an advantage.
Responsibilities
- Assists in the installation and configuration of IT systems and devices such as Point-of-sales (POS) terminal, user workstation, servers, and CCTV camera.
- Resolves tickets representing user-generated service requests or errors, within the approved Service Level Agreement (SLA).
- Provides technical assistance to the end-users to maintain productivity.
- Consults with users to determine appropriate hardware needs and makes recommendations.
- Keeps up to date on technical and soft skills advancement by attending trainings and workshops.
Skills
Education
Tools
Job description
SM Retail, Inc. - Corporate is seeking an IT Support Technician to assist in installation and configuration of IT systems and devices including POS terminals, workstations, servers, and CCTV cameras.
You will resolve user tickets within SLA, provide technical assistance, and consult with users to determine hardware needs, while staying updated through trainings. Qualifications include a degree in a computer-related field and at least two years of relevant experience; CCTV installation experience
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