IT Support Specialist (TL)

HRTX; Makati; On-site; PHP 1,000,000 - 1,200,000; Full time

Job summary

HRTX in Makati, Philippines, is seeking an IT Support Manager responsible for overseeing daily IT operations and managing staff performance. The ideal candidate must have at least 5 years of IT support experience, preferably in a supervisory or leadership capacity.

Key responsibilities include managing technical support tasks, monitoring IT systems, and maintaining proper documentation. A Bachelor's degree in Information Technology or related field is required. Join HRTX and contribute to tech excellence!

Qualifications

• Minimum of 5 years experience in IT support, preferably in a supervisory role.
• Strong understanding of hardware, software, networking, and systems administration.
• Familiarity with IT service management tools like ticketing systems.

Responsibilities

• Oversee daily IT support activities, ensuring quick issue resolution.
• Supervise and mentor IT support staff to boost performance.
• Monitor IT systems for optimal performance and security.

Skills

Team management

Technical troubleshooting

IT service management tools

Education

Bachelor's degree in Information Technology

Job description

Key Responsibilities

Support Operations

• Oversee and manage daily IT support activities, including hardware, software, and network troubleshooting
• Ensure timely resolution of technical issues and service requests in line with SLAs
• Act as an escalation point for complex technical concerns

People Management

• Supervise, mentor, and support IT support staff to ensure high performance and service quality
• Conduct regular performance evaluations, coaching, and training sessions
• Assign tasks, manage workloads, and ensure proper team coverage

Systems & Infrastructure Support

• Monitor and maintain IT systems, networks, and infrastructure to ensure optimal performance and security
• Support system upgrades, implementations, and integrations
• Manage user accounts, access controls, and system configurations

Administrative & Documentation

• Maintain accurate documentation of IT processes, systems, and troubleshooting procedures
• Prepare reports on IT support performance, incidents, and system status
• Manage IT inventory, asset tracking, and procurement of IT equipment

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or any related field
• At least 5 years of experience in IT support, with experience in a supervisory or leadership role
• Strong technical knowledge of hardware, software, networking, and systems administration
• Experience with IT service management tools (e.g., ticketing systems)