IT Technical Support

Rancho Bernardo Luxury Villas & Resort; Bataan; On-site; PHP 279,000 - 390,600; Full time

Job summary

A luxury resort in Bataan is seeking an IT Support Specialist to manage user support and system maintenance. The role involves responding to technical issues, troubleshooting hardware and software problems, and ensuring compliance with company policies. Ideal candidates will set up new devices, manage IT inventory, and maintain documentation. This position is key in supporting a seamless user experience in a luxury environment.

Responsibilities

• Respond to helpdesk tickets, calls, or emails regarding technical issues.
• Troubleshoot hardware, software, and network problems.
• Provide step-by-step guidance to non-technical users.
• Install, configure, and update operating systems, applications, and security patches.
• Perform routine checks on servers, workstations, and peripherals.
• Monitor system performance and elevate issues when necessary.
• Set up new computers, printers, and mobile devices.
• Maintain inventory of IT equipment and licenses.
• Coordinate repairs or replacements with vendors.
• Assist in monitoring network connectivity and performance.
• Support implementation of firewalls, antivirus, and security protocols.
• Educate users on safe computing practices (e.g., phishing awareness).
• Record all support activities in ticketing systems.
• Maintain manuals, FAQs, and troubleshooting guides.
• Report recurring issues to IT management for long-term solutions.
• Ensure IT practices align with company policies and regulatory requirements.
• Support data backup and recovery procedures.
• Assist in audits and compliance checks when required.

Job description

Key Responsibilities

User Support

• Respond to helpdesk tickets, calls, or emails regarding technical issues.
• Troubleshoot hardware, software, and network problems.
• Provide step-by-step guidance to non-technical users.

System Maintenance

• Install, configure, and update operating systems, applications, and security patches.
• Perform routine checks on servers, workstations, and peripherals.
• Monitor system performance and elevate issues when necessary.

Hardware & Software Management

• Set up new computers, printers, and mobile devices.
• Maintain inventory of IT equipment and licenses.
• Coordinate repairs or replacements with vendors.

Network & Security

• Assist in monitoring network connectivity and performance.
• Support implementation of firewalls, antivirus, and security protocols.
• Educate users on safe computing practices (e.g., phishing awareness).

Documentation & Reporting

• Record all support activities in ticketing systems.
• Maintain manuals, FAQs, and troubleshooting guides.
• Report recurring issues to IT management for long-term solutions.

Compliance & Standards

• Ensure IT practices align with company policies and regulatory requirements.
• Support data backup and recovery procedures.
• Assist in audits and compliance checks when required.