IT Specialist (Senior)

HRTX; Makati; On-site; PHP 3,692,307 - 4,923,076; Full time

Job summary

HRTX is seeking an experienced IT Support Operations Manager to oversee daily IT support activities in Makati, Metro Manila. The role requires a Bachelor's degree and a minimum of 5 years of experience in IT support, with a focus on supervisory roles. Key responsibilities include managing IT support staff, resolving technical issues, and maintaining optimal performance of IT systems. The ideal candidate will have strong technical knowledge and experience with IT service management tools.

Qualifications

• Minimum 5 years of experience in IT support.
• Experience in a supervisory or leadership role is required.
• Strong technical knowledge in IT systems, hardware, and software.

Responsibilities

• Oversee and manage daily IT support activities.
• Ensure timely resolution of technical issues following SLAs.
• Supervise and mentor IT support staff.
• Monitor and maintain IT systems and infrastructure.
• Maintain accurate documentation of IT processes.

Skills

Technical knowledge of hardware

Software troubleshooting

Networking expertise

Systems administration

IT service management tools

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Job description

Key Responsibilities

IT Support Operations

• Oversee and manage daily IT support activities, including hardware, software, and network troubleshooting
• Ensure timely resolution of technical issues and service requests in line with SLAs
• Act as an escalation point for complex technical concerns

People Management

• Supervise, mentor, and support IT support staff to ensure high performance and service quality
• Conduct regular performance evaluations, coaching, and training sessions
• Assign tasks, manage workloads, and ensure proper team coverage

Systems & Infrastructure Support

• Monitor and maintain IT systems, networks, and infrastructure to ensure optimal performance and security
• Support system upgrades, implementations, and integrations
• Manage user accounts, access controls, and system configurations

Administrative & Documentation

• Maintain accurate documentation of IT processes, systems, and troubleshooting procedures
• Prepare reports on IT support performance, incidents, and system status
• Manage IT inventory, asset tracking, and procurement of IT equipment

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or any related field
• At least 5 years of experience in IT support, with experience in a supervisory or leadership role
• Strong technical knowledge of hardware, software, networking, and systems administration
• Experience with IT service management tools (e.g., ticketing systems)