IT Support Specialist — Remote & On-Site Help Desk

Ubiquity; Iloilo City; Hybrid; PHP 201,000 - 335,000; Full time

Job summary

Ubiquity in Iloilo City is seeking an End User Support professional to deliver reliable IT helpdesk services both in person and remotely. You will assist employees with software and hardware issues, set up new equipment, and support engineering teams on-site as needed.

Should have 0–4 years in a similar role, a degree in CS or Systems Engineering, and strong English communication. The role requires teamwork, technical thinking, and the ability to meet tight deadlines in a fast-paced environment.

Qualifications

• 0 to 4 years of experience in a similar role providing technical support.
• Degree in Computer Science, Systems Engineering or with equivalent relevant experience.
• Effective communication in English (Intermediate to Advanced) for coordinating with foreign team members.
• Strong technical, logical thought process and problem-solving abilities.
• Ability to meet strict deadlines and prioritize tasks.

Responsibilities

• Handle basic and routine IT Support tasks.
• Diagnose and troubleshoot technical issues.
• Provide first-level support on software and hardware.
• Collaborate with internal teams such as Operations, Workforce, MIS.

Skills

Effective communication

Problem-solving skills

Attention to detail

Team collaboration

English proficiency

Education

Degree in Computer Science or Systems Engineering

Job description

Ubiquity in Iloilo City is seeking an End User Support professional to deliver reliable IT helpdesk services both in person and remotely. You will assist employees with software and hardware issues, set up new equipment, and support engineering teams on-site as needed.

Should have 0–4 years in a similar role, a degree in CS or Systems Engineering, and strong English communication. The role requires teamwork, technical thinking, and the ability to meet tight deadlines in a fast-paced environment.