Desktop Support Engineer (Iloilo)

Millennium Technology Services; Iloilo City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A tech support service company based in Iloilo City is looking for a Desktop Support Engineer. The role involves providing complex technical support for end-user environments, managing incidents and asset inventories, and installing/configuring new workstations and software. Ideal candidates should have a background in IT or computer-related programs and possess solid communication skills. Join a team focused on delivering high-quality technical support in a fast-paced environment.

Qualifications

• Ability to provide technical support and planning for end-user environments.
• Knowledge in desktop, software, and hardware installation.
• Proficient in business email writing and oral communication in English.

Responsibilities

• Analyze and troubleshoot incidents effectively.
• Manage asset inventory of desktops and consumables.
• Install, test, and configure workstations and software.
• Document procedures and report incidents.

Skills

Technical support

Incident management

Windows OS installation

Basic computer hardware knowledge

Education

College Level under IT or computer related programs

Job description

Iloilo City, Western Visayas, Philippines

About the job Desktop Support Engineer (Iloilo)

Provides complex technical support, planning and coordination for End User touch points of the distributed computer environment, including desktop, software and hardware installation, support and distribution, and remote access technologies.

Incident Management

• Incident analysis and initial troubleshooting
• Incident isolation and proper escalation
• Service request provisioning and proper escalationSLA management (response time and resolution time under agreed customer SLA)

Asset Handling & Management

• Asset inventory of desktop/laptop items
• Asset inventory of all consumables and peripheral items

Proper basic business e‑mail writing & oral communication in English.

Application installation, configuration changes, Windows patch updates, other utilities and common software handling.

Documentation & Reporting

• Internal procedures and SOP
• Incident timeline
• End of shift reports (handover reporting)

Install, test and configure new workstations, peripheral equipment and/or software.

Basic activity tracking and reporting (deployments, installations, assessment and checking of systems).

Operating system (OS) installation and/or modification (upgrade/downgrade).

Basic computer hardware knowledge (parts, compatibility & build).

Qualifications

• College Level under IT, engineer and computer related programs
• Can provide technical support, planning and coordination for end‑user touch points of the distributed computer environment;
• Knowledge in desktop, software and hardware installation, support and distribution, and remote access technologies.