End-User IT Support Specialist - On-site & Remote

Ubiquity; Murcia; Hybrid; PHP 268,000 - 402,000; Full time

Job summary

Ubiquity is seeking an End User Support specialist to deliver exceptional service to staff both in person and remotely. You’ll diagnose software and hardware issues, set up new equipment, and assist engineering teams in deploying and maintaining systems on site.

Working across Operations, Workforce, MIS and other teams, you’ll manage support tickets, communicate clearly with colleagues, prioritize requests, and meet tight deadlines with empathy and technical precision.

Qualifications

• 0 to 4 years in a similar IT support role.
• Degree in Computer Science, Systems Engineering or equivalent.
• Effective communication - Intermediate to advanced English.
• Technical, logical thinking and problem-solving skills.

Responsibilities

• Handle basic and routine IT Support tasks.
• Diagnose and troubleshoot technical issues.
• Provide first level of basic software/hardware support.
• Collaborate with internal teams such as Operations, Workforce, MIS, etc.

Skills

Communication

Technical thinking

Problem solving

Deadline driven

Prioritization

Attention to detail

Mobility to lift equipment

Education

Degree in Computer Science / Systems Engineering or equivalent

Job description

Ubiquity is seeking an End User Support specialist to deliver exceptional service to staff both in person and remotely. You’ll diagnose software and hardware issues, set up new equipment, and assist engineering teams in deploying and maintaining systems on site.

Working across Operations, Workforce, MIS and other teams, you’ll manage support tickets, communicate clearly with colleagues, prioritize requests, and meet tight deadlines with empathy and technical precision.