Remote & Onsite IT Support Specialist

Tap Growth ai; Iloilo City; On-site; PHP 223,000 - 391,000; Full time

Benefits offered by this job

Career development

People-first culture

Dynamic environment

Job summary

Ubiquity is hiring an End User Support to deliver frontline IT assistance across software and hardware, in person and remotely via tickets. You’ll assist engineering teams with setting up and troubleshooting on the ground and support all employees through the IT ticketing system.

The role requires effective communication in English, technical problem-solving, and the ability to handle equipment setup and on-site tasks. Join a fast-paced team that values empathy and reliability.

Qualifications

• 0–4 years of IT support experience at a similar level.
• Degree in Computer Science, Systems Engineering or equivalent experience.
• Excellent English communication for coordinating with foreign team members.
• Strong logical thinking and problem-solving abilities.
• Ability to meet strict deadlines and manage multiple tasks.

Responsibilities

• Provide first-line IT support for software and hardware issues.
• Diagnose and troubleshoot technical problems efficiently.
• Support engineering teams with on-site equipment setup and maintenance.
• Coordinate with Operations, Workforce, MIS and other teams as needed.

Skills

Customer support

English communication

Technical thinking

Problem solving

Time management

Prioritization

Attention to detail

Physical ability

Education

BSc in CS / Systems Eng

Job description

Ubiquity is hiring an End User Support to deliver frontline IT assistance across software and hardware, in person and remotely via tickets. You’ll assist engineering teams with setting up and troubleshooting on the ground and support all employees through the IT ticketing system.

The role requires effective communication in English, technical problem-solving, and the ability to handle equipment setup and on-site tasks. Join a fast-paced team that values empathy and reliability.