IT Support Specialist — Fast, Friendly User Help

XMC BPO Manila; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A prominent BPO company in Cebu City is hiring for an IT Support role. The position involves providing user support via various communication channels, troubleshooting technical issues, and managing user accounts. Candidates should possess strong communication skills and a basic understanding of computer hardware and software. This role offers an excellent opportunity for individuals looking to grow in the IT support field within a fast-paced environment.

Qualifications

• Understanding of desktop/laptop OS and configuration.
• Good communication and customer service skills.
• Experience with monitoring system alerts and troubleshooting.

Responsibilities

• Serve as the first point of contact for IT inquiries.
• Troubleshoot and resolve basic technical issues.
• Log and prioritize issues in the ticketing system.
• Manage user accounts and permissions.
• Document troubleshooting steps and maintain knowledge base.

Skills

Basic understanding of computer hardware

Strong communication skills

Customer service ability

Ability to follow procedures

Willingness to learn

Tools

Ticketing systems

Job description

A prominent BPO company in Cebu City is hiring for an IT Support role. The position involves providing user support via various communication channels, troubleshooting technical issues, and managing user accounts. Candidates should possess strong communication skills and a basic understanding of computer hardware and software. This role offers an excellent opportunity for individuals looking to grow in the IT support field within a fast-paced environment.