Technical Support Specialist: Quick, Clear Tech Help

Dynamic Talent Solutions; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading customer service provider in Cebu City is seeking a Technical Support Representative to assist customers with technical issues via phone and email. The role involves troubleshooting problems, providing clear solutions, and documenting interactions. Candidates with strong communication skills and a background in customer service are preferred. This position offers a chance to deliver exceptional support in a dynamic environment.

Qualifications

• Excellent communication skills in English.
• Strong problem-solving abilities.
• Experience in customer service or technical support is a plus.

Responsibilities

• Answer customer phone calls and respond promptly to emails regarding technical issues.
• Troubleshoot, diagnose, and resolve product or service-related problems.
• Provide clear instructions and step-by-step solutions to customers.
• Document customer interactions, issues, and resolutions accurately.

Job description

A leading customer service provider in Cebu City is seeking a Technical Support Representative to assist customers with technical issues via phone and email. The role involves troubleshooting problems, providing clear solutions, and documenting interactions. Candidates with strong communication skills and a background in customer service are preferred. This position offers a chance to deliver exceptional support in a dynamic environment.