Desktop Support Engineer — IT Helpdesk & Hardware Logistics

Millennium Technology Services; Cebu City; On-site; PHP 334,800 - 502,200; Full time

Job summary

A tech services company in Cebu City is seeking an IT Support professional. Responsibilities include managing IT support tickets, troubleshooting hardware and software issues, and coordinating with vendors for repairs. Candidates should be college graduates in IT or related fields, with experience in incident management and strong troubleshooting skills. This role requires a results-oriented approach and extensive knowledge of Windows Operating Systems and network issues.

Qualifications

• College Graduate under IT, engineering or computer related programs.
• Experience in IT support ticket management and incident management.
• Knowledge in desktop, software, hardware support and remote access technologies.

Responsibilities

• Manage tickets within ticketing systems and troubleshoot onsite user issues.
• Provide level 1 user side troubleshooting for network and phone issues.
• Triage client application issues and process user laptop requests.
• Validate and coordinate with vendors for hardware repairs.

Skills

IT support ticket management

Troubleshooting

Windows Operating System

Microsoft Office

Network issue resolution

Hardware repair and replacement

Education

College Graduate in IT or related fields

Tools

Ticket management software

Job description

A tech services company in Cebu City is seeking an IT Support professional. Responsibilities include managing IT support tickets, troubleshooting hardware and software issues, and coordinating with vendors for repairs. Candidates should be college graduates in IT or related fields, with experience in incident management and strong troubleshooting skills. This role requires a results-oriented approach and extensive knowledge of Windows Operating Systems and network issues.