IT Support Engineer — Fast-Paced Help Desk

Gratitude Philippines; Manila; On-site; PHP 334,800 - 669,600; Full time

Job summary

A leading IT services company in Manila is seeking an IT Support Specialist to provide first and second-line support to clients. Responsibilities include resolving incidents, communicating progress, and ensuring system performance. The ideal candidate should have 2-4 years of ITSD experience and strong communication skills. A Bachelor's degree or equivalent education is preferred. This role may require flexible hours and immediate joiners are preferred.

Qualifications

• At least 2-4 years of relevant ITSD experience is required.
• One year BPO experience.
• Ability to work flexible hours when needed.

Responsibilities

• Provides first and second-line investigation and diagnosis.
• Resolves and closes incidents/service requests as per procedures.
• Communicates with clients regarding incident progress.

Skills

Communication skills

Problem-solving skills

Attention to detail

Ability to work independently

Education

Bachelor's Degree or at least 2 years in college

Associate Graduate, College Graduate

Job description

A leading IT services company in Manila is seeking an IT Support Specialist to provide first and second-line support to clients. Responsibilities include resolving incidents, communicating progress, and ensuring system performance. The ideal candidate should have 2-4 years of ITSD experience and strong communication skills. A Bachelor's degree or equivalent education is preferred. This role may require flexible hours and immediate joiners are preferred.