IT Support Specialist: End-User Hardware & Remote Help

Strategic Networks, Inc.; Bulacan; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading IT service provider in the Philippines is seeking an IT Support Specialist to install, upgrade, and troubleshoot Windows and Mac desktop software and hardware. The role involves providing onsite and remote support for end-user devices, ensuring high customer service levels, and performing preventative maintenance tasks. Ideal candidates will have experience with various IT environments and a strong background in troubleshooting.

Qualifications

• Good general understanding of IT principles such as Networks, Hardware, and Domains.
• Working knowledge of leading software packages such as MS Office, Lotus Notes, and MS Outlook.
• Good working knowledge of Operating systems such as Windows and Mac related software and applications.
• Good experience in End User device hardware and software troubleshooting.
• Good experience of supporting devices such as Printers and Meeting Room equipment.
• Knowledge of mobile devices, in particular Blackberry and iPhones.
• Experience with building, configuring, replacing and troubleshooting EUC hardware components.
• Familiarity with virtual, MDM and VPN environments.
• Basic knowledge and/or familiarity with devices in Network and Compute environment.

Responsibilities

• Install, upgrade, support and troubleshoot Windows, Mac, and other desktop software.
• Support and troubleshoot End User Workspace hardware including Desktop, Laptops, and Printers.
• Perform general preventative maintenance tasks on devices and software.
• Provide onsite and remote support for device installation and troubleshooting.
• Assist users with IT-related incidents.
• Accurate recording and documentation of requests using the IT service desk system.
• Maintain a high level of customer service.
• Perform root cause analysis and develop checklists for typical problems.

Skills

IT principles understanding

MS Office

Operating systems knowledge

End User device troubleshooting

Printer and Meeting Room support

Mobile devices knowledge

EUC hardware configuration

Data Backup awareness

Virtual, MDM, and VPN familiarity

Basic Network and Compute knowledge

Job description

A leading IT service provider in the Philippines is seeking an IT Support Specialist to install, upgrade, and troubleshoot Windows and Mac desktop software and hardware. The role involves providing onsite and remote support for end-user devices, ensuring high customer service levels, and performing preventative maintenance tasks. Ideal candidates will have experience with various IT environments and a strong background in troubleshooting.