End User Support Technician (IT Desktop Engineer)

Sportradar; Muntinlupa; On-site; PHP 30,000 - 40,000; Full time

Job summary

Sportradar is seeking an End User Support Technician (IT Desktop Engineer) to provide daily IT support and troubleshoot technical issues. The ideal candidate will manage workstations, resolve Jira tickets, and ensure a smooth IT experience for employees in the Manila office.

Qualified applicants should have a degree in Computer Science or related fields with at least 1 year of IT support experience and strong communication skills in English. Join our team and help us support our global stakeholders!

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• At least 1 year of relevant IT support experience.
• Strong knowledge of WAN/LAN and PC troubleshooting.

Responsibilities

• Provide daily IT support and troubleshoot technical issues for employees.
• Maintain and support all workstations, diagnosing hardware/software issues.
• Manage and resolve Jira tickets for local and global IT requests.

Skills

WAN/LAN

PC troubleshooting

Repair and installation

Basic system administration

Strong English communication

Education

Bachelor’s degree in Computer Science or related field

Tools

Azure

AWS

Active Directory

IP telephony

CCTV

Job description

End User Support Technician (IT Desktop Engineer)

• Full-time

We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.

THE CHALLENGE:

• Provide daily IT support and troubleshoot technical issues for employees in the Manila office.
• Maintain and support all workstations, including diagnosis, analysis, and resolution of hardware/software issues.
• Install, configure, and maintain operating systems and application software across departments.
• Manage and resolve Jira tickets for both local (Manila) and global IT requests.
• Create, modify, and deactivate user accounts (Active Directory, RTS, and instant messaging platforms).
• Provide network and printer support.
• Set up and configure workstations for new hires and internal teams.
• Support IT security processes, including password management and antivirus protection.

YOUR PROFILE:

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or related field.
• At least 1 year of relevant IT support experience.
• Strong knowledge of WAN/LAN, PC troubleshooting, repair, installation, and upgrades.
• Basic experience in system administration, monitoring, documentation, and reporting.
• Strong English communication skills (verbal and written) are a must, as the role provides support to global stakeholders.
• Exposure to Azure, Endpoints, AWS, Active Directory, IP telephony, and CCTV is an advantage.

At Datacentric, we celebrate our diverse group of hardworking employees. Datacentric is committed to ensuring equal access to its programs, facilities, and employment opportunities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) – we believe skills evolve over time. If you’re willing to learn and grow with us, we invite you to join our team!

Job Location