IT Support Specialist: Troubleshooting & Security

JBSY Food & Beverages; Quezon City; On-site; PHP 279,000 - 502,000; Full time

Job summary

JBSY Food & Beverages is seeking an IT support specialist to handle end-user technical issues, manage computer systems, and monitor IT infrastructure. The role emphasizes timely troubleshooting, system maintenance, and user training to promote data security and efficient operations.

The ideal candidate will have experience in IT support, familiarity with Windows/macOS, and working knowledge of POS systems, networking basics, and ITSM tools.

Qualifications

• Proven IT support or help desk experience.
• Strong knowledge of Windows and/or macOS.
• Familiarity with POS systems.
• Experience troubleshooting hardware and software issues.
• Understanding of TCP/IP, DNS, DHCP basics.

Responsibilities

• Provide technical support to end-users across the organization.
• Install, configure, and maintain computer systems and software.
• Monitor IT infrastructure including networks, servers, and security.
• Perform system maintenance, updates, and patches for security and performance.
• Provide user training on IT systems and best practices for data security.

Skills

Windows/macOS support

Clear communication

Customer service mindset

Teamwork & independence

Problem-solving

Education

Education not required

Tools

POS system

Networking basics (TCP/IP, DNS, DHCP)

ITSM / ticketing tools

System maintenance utilities

Job description

JBSY Food & Beverages is seeking an IT support specialist to handle end-user technical issues, manage computer systems, and monitor IT infrastructure. The role emphasizes timely troubleshooting, system maintenance, and user training to promote data security and efficient operations.

The ideal candidate will have experience in IT support, familiarity with Windows/macOS, and working knowledge of POS systems, networking basics, and ITSM tools.