Entry-Level IT Support Specialist — End-User Troubleshooting

Ablaze Marketing; Quezon City; On-site; PHP 279,000 - 334,800; Full time

Job summary

A fast-growing IT services firm in Quezon City is seeking a Technical Support Specialist to provide support to end-users. Responsibilities include troubleshooting hardware and software issues, installing and configuring systems, and collaborating with the IT team. A Bachelor’s degree in Computer Science or a related field is required, along with strong communication skills. This position is office-based and may include on-call duties.

Qualifications

• Less than 1 year of experience in IT technical support or a similar role.
• Detail-oriented, patient, and possess strong problem-solving abilities.

Responsibilities

• Provide technical support to end-users via phone, email, or in-person.
• Troubleshoot hardware and software issues across various platforms.
• Install and configure computer systems and applications.
• Collaborate with the IT team to enhance systems and processes.

Skills

Troubleshooting hardware issues

Troubleshooting software issues

Strong communication skills

Familiarity with operating systems

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Job description

A fast-growing IT services firm in Quezon City is seeking a Technical Support Specialist to provide support to end-users. Responsibilities include troubleshooting hardware and software issues, installing and configuring systems, and collaborating with the IT team. A Bachelor’s degree in Computer Science or a related field is required, along with strong communication skills. This position is office-based and may include on-call duties.