IT Systems Support Champion

The Manila Times Publishing Corporation; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

The Manila Times Publishing Corporation is seeking an IT Support Specialist to join our technology team in Metro Manila. This full-time role focuses on providing essential technical support and maintaining our network and systems infrastructure to keep operations productive and efficient.

You will troubleshoot hardware, software, and network issues, manage user accounts and access, and assist with data backups and disaster recovery.

Qualifications

• Proven experience in IT support or technical support roles, preferably in a corporate or publishing environment.
• Proficiency in troubleshooting hardware and software issues.
• Understanding of cybersecurity principles and best practices for data protection.
• Excellent problem-solving abilities and attention to detail.
• Strong communication skills with the ability to explain technical concepts to non-technical users.

Responsibilities

• Providing first and second-level technical support to end-users via helpdesk systems, email and phone.
• Troubleshooting hardware, software and network connectivity issues to resolve user problems efficiently.
• Installing, configuring and maintaining computer hardware, peripherals and software applications.
• Managing user accounts, access permissions and authentication systems across the network.
• Performing regular system monitoring, maintenance and updates to ensure optimal network performance.
• Documenting IT issues, resolutions and user interactions in support ticketing systems.
• Assisting with data backup procedures and disaster recovery preparations.
• Providing technical training and guidance to staff on IT systems and best practices.
• Collaborating with senior IT staff on network infrastructure improvements and security enhancements.
• Supporting the setup and management of office equipment including printers, computers and communication devices.

Skills

IT support

Troubleshooting

Cybersecurity

Communication

Tools

Ticketing systems

IT asset management

Job description

The Manila Times Publishing Corporation is seeking an IT Support Specialist to join our technology team in Metro Manila. This full-time role focuses on providing essential technical support and maintaining our network and systems infrastructure to keep operations productive and efficient.

You will troubleshoot hardware, software, and network issues, manage user accounts and access, and assist with data backups and disaster recovery.