IT Support Specialist

Stronglink Services Incorporated; Laguna; On-site; PHP 223,200 - 334,800; Full time

Job summary

A technology support company in Laguna, Philippines, is seeking a Junior IT Support Technician to provide technical assistance, troubleshoot hardware and software issues, and assist with IT installations. The ideal candidate holds a Bachelor's degree in Information Technology or Computer Science and has 0-2 years of experience. Strong problem-solving skills and the ability to work under pressure are essential. This position may require working evenings or weekends when necessary.

Qualifications

• 0–2 years of experience in IT support or related areas.
• Ability to work under pressure.

Responsibilities

• Provide technical support to end-users for hardware and software issues.
• Troubleshoot and resolve computer and network problems efficiently.
• Assist in the installation and configuration of IT equipment.
• Maintain and update the IT inventory and documentation.
• Communicate effectively with users to understand their technology needs.

Skills

Basic knowledge of computer hardware

Basic knowledge of software

Basic knowledge of networking

Strong problem-solving skills

Education

Bachelor’s degree in Information Technology

Bachelor’s degree in Computer Science

Job description

Job Description

Description

• Provide technical support to end-users for hardware and software issues.
• Troubleshoot and resolve computer and network problems efficiently.
• Assist in the installation and configuration of IT equipment.
• Maintain and update the IT inventory and documentation.
• Communicate effectively with users to understand their technology needs.

Requirements

• Educational Qualifications: Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience Level: Junior: 0–2 years of experience in IT support or related areas.
• Skills and Competencies: Basic knowledge of computer hardware, software, and networking.
• Qualities and Traits: Strong problem-solving skills and ability to work under pressure.
• Working Conditions: May require working evenings or weekends as needed to troubleshoot issues.

Working Location

Stronglink Services Inc.. RL Bldg Francisco Village, City of Santa Rosa, Laguna, Philippines