IT Support Specialist — Desktop, Remote & QA

Strategic Networks, Inc.; Misamis Occidental; On-site; PHP 334,800 - 502,200; Full time

Job summary

A leading tech support company in the Philippines is seeking an individual to provide incident management support and quality assurance for their products. The role emphasizes user support for various devices, troubleshooting, and monitoring IT equipment. Additionally, responsibilities include executing test cases and contributing to quality improvements. The ideal candidate will excel in a fast-paced environment and have a strong focus on customer satisfaction.

Qualifications

• Experience in providing incident and request management support to users.
• Ability to analyze and recommend process improvements.
• Demonstrated skills in testing and improving product quality.

Responsibilities

• Provide incident and request management support to all end user devices.
• Ensure timely resolution of complaints and service tickets.
• Execute and analyze test cases for products.
• Collaborate with project leads and stakeholders for requirements.

Skills

Incident management

Windows OS

Remote user support

Test case execution

Monitoring IT equipment

Job description

A leading tech support company in the Philippines is seeking an individual to provide incident management support and quality assurance for their products. The role emphasizes user support for various devices, troubleshooting, and monitoring IT equipment. Additionally, responsibilities include executing test cases and contributing to quality improvements. The ideal candidate will excel in a fast-paced environment and have a strong focus on customer satisfaction.