IT Helpdesk: Remote & On‑Site Tech Support

Strategic Networks, Inc.; Parañaque; On-site; PHP 279,000 - 390,600; Full time

Job summary

A technology support company in Metro Manila is seeking an individual to provide incident and request management support for various end-user devices. The role involves troubleshooting hardware and software issues, ensuring system configurations meet user needs, and monitoring office equipment. Candidates should have experience in both Windows and non-Windows environments and be capable of providing user support remotely and on-site.

Qualifications

• Experience in managing incident and request management for end-user devices.
• Familiarity with Windows & non-Windows operating environments.
• Ability to recommend and apply solutions for hardware and software issues.

Responsibilities

• Provide incident management support to all end user devices.
• Determine and execute system reconfiguration needs.
• Monitor and repair all IT/office equipment.

Job description

A technology support company in Metro Manila is seeking an individual to provide incident and request management support for various end-user devices. The role involves troubleshooting hardware and software issues, ensuring system configurations meet user needs, and monitoring office equipment. Candidates should have experience in both Windows and non-Windows environments and be capable of providing user support remotely and on-site.