IT Field Support Specialist - On-Site & Remote SLA

Strategic Networks, Inc.; Misamis Occidental; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading IT service provider in the Philippines is urgently hiring for an IT Technical Support role. The responsibilities include managing incident ticketing for end user devices, providing solutions for hardware and software issues, and conducting quality assurance testing. The ideal candidate will have experience with a variety of end-user devices and the ability to ensure high customer satisfaction through effective support solutions. This position starts ASAP.

Qualifications

• Experience in supporting end user devices including desktops, laptops, and peripherals.
• Ability to provide remote support and solutions for technical issues.
• Experience in conducting tests and analyzing product quality.

Responsibilities

• Manage incident and request tickets for end user devices.
• Test products and provide quality assurance.
• Coordinate with project leads for test plan development.
• Monitor and repair office IT equipment.

Skills

Incident management support

Windows operating environment

Remote access tools

Testing and quality assurance

Job description

A leading IT service provider in the Philippines is urgently hiring for an IT Technical Support role. The responsibilities include managing incident ticketing for end user devices, providing solutions for hardware and software issues, and conducting quality assurance testing. The ideal candidate will have experience with a variety of end-user devices and the ability to ensure high customer satisfaction through effective support solutions. This position starts ASAP.